You are responsible for the charges of the return shipping that will be deducted from your return (£5.50 flat rate)
UK & NI Returns
You have 14 days to return your order, from the date of delivery to the returned date.
A return label with the necessary details has been included within your package.
If you would like to schedule a pick-up, please use the following link, alternatively you can drop off at any DHL Express service point.
- Schedule a pick up: https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference
*Important*
Please select no, you do not need a new label as this has already been provided within your delivery.
Enter your waybill number (see return label provided).
IN STORE RETURNS
You can return your online order in any of our boutiques. You will need to show your purchase receipt with a printed version and the items you return must be in perfect condition and must include internal and external labels.
Postage is non refundable.
Please allow 3 working days for the online team to process the refund and a further 5-7 working days for the refund to be processed by your bank.
We are currently unable to offer exchanges. Please return your item and make a new purchase.
The timeframe for the return remains as 14 days from the date received.